At Oceanic Treasures, customer satisfaction is our top priority. We understand that occasionally issues may arise, and we're dedicated to ensuring a seamless return and refund process for you. Please take a moment to review our policy:
Policy Duration:
We stand behind our products with a generous 30-day technical warranty from the date of delivery. Should you encounter any technical issues or find the product not meeting your expectations during this period, we're happy to offer a refund or replacement.
- To qualify for a return or refund, the item must be returned in its original condition and securely packaged.
- In the event that you're eligible for a return or refund, we will promptly replace the product with the same item if it's available in our inventory. If the product is unavailable, we will gladly accept the return of the shipment.
Credit Note:
For your convenience, we offer the option of receiving a credit note of equivalent value instead of a refund. This credit note can be applied towards your future purchases with us.
Credit Note:
To facilitate a smooth return process, please provide a receipt or proof of purchase, such as a PI/PO Number or Invoice Number along with the Date of Delivery.
Refunds Process:
Upon receiving the returned product, our dedicated team will conduct a thorough inspection. You'll then receive an official email notifying you of the status of your refund request.
Approved Refunds:
If your refund request is approved, the amount will be processed and credited back to your original method of payment or credit card within a specified timeframe. For precise details, please refer to our Payment Terms.
Late or Missing Refunds:If you haven't received your refund yet, we recommend checking your bank account first. If the refund is still not reflected, please contact your credit card company. Note that it may take some time for the refund to be officially posted, and contacting your bank can help resolve any processing delays.
Further Assistance:Should you have followed the necessary steps and not received your refund, please don't hesitate to reach out to us at sales@ramautomations.com for further assistance. Our dedicated team is always available to assist you.
Exchange/Replacement:
Understanding the importance of a smooth shopping experience, we offer exchanges for defective or damaged items only. If you require an exchange for the same product, please email us at sales@ramautomations.com, and we'll guide you through the process.
Shipping Information:
To return your product, kindly ship it to the address provided above. Please note that you're responsible for the shipping costs incurred for returning the item, and these costs are non-refundable. If a refund is processed, the return shipping cost will be deducted from the refund amount.
Delivery Time for Exchanged Products:The delivery time for exchanged products may vary based on your location. Rest assured, we'll make every effort to get the replacement to you as quickly as possible.
Shipping Insurance:
we strongly recommend using a traceable shipping service or purchasing shipping insurance. This ensures proper tracking of your returned item and provides peace of mind throughout the process.
If you have any inquiries or require further clarification, please feel free to contact us at sales@ramautomations.com Our customer support team is available to assist you in any way possible.
